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boston.internet.com

December 17, 2002
DirecTV Broadband Customers Await Plan
By Colin C. Haley

DirecTV Broadband, which said Friday that it will close within 90 days, is expected to update its 160,000 digital subscriber line (define) customers today about transitioning to other service providers.

A spokesman for DirectTV Broadband's parent Hughes Electronics Corp. was not immediately available for comment.

Hughes acquired Cupertino, Calif.-based DirecTV Broadband in April 2001, and as recently as October was looking to jump-start the business with new features and an advertising campaign.

But despite adding subscribers, the customer base never reached the critical mass necessary to turn a profit. The company faced stiff competition from its DSL rivals, as well as companies offering alternative high-speed hookups, most notably, cable modems.

And after its merger with EchoStar collapsed last week, Hughes needed to quickly to stem the flow of red ink. Associated with the move, 200 workers were laid off from DirecTV Broadband last week, and another 200 will go when the wind down is complete.

Hughes will continue offering its Direcway satellite-delivered consumer broadband service, which also counts approximately 160,000 subscribers. The company, however, won't aggressively court new customers for the service in the near term to keep costs down.

The popular DirecTV satellite service will not be impacted by the moves.

Meanwhile, a Broadband.com, a Maryland portal that offers visitors the ability to shop for high-speed Internet service, is hoping DirecTV subscribers visit to make their own arrangements.

By entering their ZIP code, visitors can compare pricing, promotions and service options from dozens of companies including AT&T and Verizon Communications.


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